Never before has the role of the CIO been so imperative to the success of the enterprise. Turbulent market conditions over the past few years have undoubtedly transformed the scope of business, with detrimental effects on SMBs and global giants alike.
With each passing day IT, becomes a more integral element of operational efficiency, product innovation, customer service, and other avenues of competitive differentiation. Naturally it follows that unplanned application outages or even just slow performance have a direct effect on the business in terms of higher costs, lower revenues or lost customers. With the complexity of applications today, problems like these are bound to happen. Does the IT organization understand business priorities well enough to focus on the most important ones? Does it have the right support processes and effective tools to minimize the business impact of application-related incidents? There are many areas of IT to evaluate for changes to better support the needs of the business, but we need a good place to start. Improving the mean-time-to-repair (MTTR) of incidents is a tangible way for the IT organization to increase its value to the business. What follows is a recommended set of practices covering people, processes, and tools that will enable an IT organization to prioritize incidents based on business impact and more quickly restore services to operation.
Source: www.ciosummit.asia
